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   Customer Redressal

At Villedomo, we are committed to highest levels of customer experience. You can get answers to all of your queries related to your purchase on our Frequently Asked Questions Section on our website. In case you still have an unanswered query, feel free to reach out to us on below co-ordinates:

New Delhi Studio
432-434, M.G Road, Sultanpur, New Delhi 110030
To raise a query, write to us at
customercare@villedomo.com

Grievance Officer
In accordance with Consumer Protection (E-Commerce) Rules, 2020 made there under, the name and the contact details of the Grievance Officer are provided:

Mr. Rajender Singh
Phone No – +91 9289622866

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Size Guide

We’ve provided some context below to guide you as you choose the right rug for each room in your home.

Size Guide for Villedomo Rugs & Carpets

Shipping

The estimated delivery time is 3-5 business days after the payment of the carpet is received. You will be notified once your order has been shipped. Email us at customercare@villedomo.com or call Us: +91 9289622866 if you don’t receive your order within 10 business days.

*Please note: This is applicable only for non-custom orders

International Shipping:

For carpets in stock, it will take 2-3 weeks after payment is received.

For a custom order, Villedomo team will assist you with delivery time depending on size, quality of the rug.

Returns

All orders are delivered within 3 to 5 working days from the date of shipping.

Carpets are carefully inspected prior to shipment, and request you to check your order upon receipt.

If a defect is discovered, please contact our Customer Care team at +91 9289622866 or customercare@villedomo.com within 48 hours of receiving your order.

Our office timings are 10:00 am – 6:30 pm from Monday to Saturday. (Excluding National Holidays)

Returns are only valid upon manufacturing defect.

All returns must be requested within 4 days of receiving the order to receive refund or replacement.

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